Best Product Review Ever

Last year, a fellow admin where I work had the opportunity to provide one of the best product reviews EVER. It did get some attention, the product manager did call and ask for us to take it down. We had hoped that the attention then would have gotten some problems with it resolved. But, no such luck yet. Anyway, here’s the text and the link has a pdf of the web page before it was removed.

Absolutely Horrendous
By Extremely Dissapointed from Wilmington, NC on 12/18/2009
Cons: Freezes Easily Describe Yourself: Tech Professional Primary use: Business Bottom Line: No, I would not recommend this to a friend
Our 7410 Cluster has been nothing but a problem. We’ve encountered all sorts of issues with it. The biggest of which is coming in on a Monday and seeing that the entire cluster is frozen and has been all weekend. Let me repeat this… BOTH heads were inoperable. Remember that a cluster is supposed to have the benefit of redundancy. Not one time has our cluster failed over in the manner it was supposed to. Not once.
So far, and by so far I mean a span of about a year, we have not been able to use this thing in a production environment as it is simply not reliable.
To add insult to injury, every time we’ve had to deal Sun support regarding our 7410, it has literally been a nightmare. Our average length of time to “resolution” has been around 4-5 days. I sarcastically quote resolution because we’ve yet to actually receive a resolution to the lockup problem. We’ve been told several times that a “workaround” is forthcoming. A “workaround”? Yeah, a “workaround”. Apathetic is how I would characterize the response I have received from Sun Support thus far.
With 22 firmware updates you would expect they would have resolved this massive bug by now. Yet they haven’t… Unreal.
I could go on and on but will simply wrap this up and tell you to stay far away from this product and from Sun Support. Sun does NOTHING to make me want to champion their hardware, software, support, and/or their all-around brand. I’m not sure I understand why Oracle would want to pick them up. Who knows, maybe they’re masochists?
I would rate this zero stars if it were possible.

Sun-Storage-7410-Unified-Storage-System

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